Terms of purchase

Order

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is something wrong with the order confirmation, please contact us immediately by email to crochetworld.info@gmail.com.

Delivery

Our normal delivery times are 6-10 working days. NOTE! Orders placed on weekends will be sent the following Monday at the earliest.

Due to high load on the postal service, delays may occur. We therefore ask you to be lenient for this as it is beyond our control.

If delays in delivery should occur (without us having notified you of a longer delivery time), please contact us at the email address: crochetworld.info@gmail.com

Please note that additional customs & VAT fees may apply as you, as a customer, are a private importer of the product you are ordering.

Prices

All prices in the store are stated in SEK and all prices include 25% VAT.

We reserve the right to price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the day you have received an item that you have ordered.

5.1 When exercising your right of withdrawal:

You must notify us that you regret it. The message should be sent to us crochetworld.info@gmail.com.. 

You should immediately and no later than within the statutory 14 days after the notice of withdrawal.

You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.

From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the goods in the event of a used or damaged product.

5.2 The right of withdrawal does not apply to:

Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.

Products that are in the nature of a sealed sound or image recording and where the seal has been broken by you.

Specially manufactured product, which has been tailored specifically for you or has a clear personal touch according to your wishes.

Services that have been completed and where you have expressly agreed to the service starting without a right of withdrawal

For more about the statutory right of withdrawal, see here.

Complaints and claims

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.

You must always contact us for approval before returning a defective product.

The complaint must be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?

Any errors and defects must always be reported to crochetworld.info@gmail.com. where you state your name, address, email address, order number and a description of the defect.

If we are unable to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow the guidelines from the Swedish Complaints Board, see arn.se.

Limitation of liability

We do not accept liability for indirect damage that may arise due to the product.

We accept no liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent delivery from the supplier.

Furthermore, no liability is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

Product information

We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Information about Cookies

According to the Electronic Information Act, visitors to a website must be informed that cookies are used for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.

Personal data

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